Our in-house moving warranty.
At Carolina Discount Movers, we take great pride in the care we take with your belongings during every move. Our In-House Warranty covers repairs or damages up to $750, subject to the terms below.
Repair limit per claim
To report damage after your move
To make a claim
Warranty coverage includes.
This warranty ensures that repairs are made within the $750 limit per claim, and it covers standard damages that can occur during a typical moving process.
Damaged walls
Repair of minor scuffs, scratches, or holes caused during the move.
Damaged appliances
Coverage for appliances that are damaged during the relocation process, provided the move was conducted with proper handling.
Paint and drywall repair
Repairs for minor paint scuffs or drywall damages caused by our team.
Other damages
Coverage for any other types of damages to items or property as a result of our handling during the move, based on industry standards for moving practices.
Warranty exclusions.
The following conditions will void the In-House Warranty.
Customer requests against team advice
If the customer requests that our team move items or take actions that we advise against due to safety, structural, or logistical concerns, any resulting damage will not be covered.
Signed liability waiver
If the customer signs a liability waiver that specifically exempts responsibility for certain items or circumstances, those items will not be covered.
Pre-existing damages
Damages that were present prior to the move or any item already damaged by other means, such as wear and tear or prior incidents, are not covered.
Non-standard items
Items that are particularly fragile, overly large, or otherwise non-standard are not covered. Request special care or insurance for such items.
Failure to report promptly
Damages must be reported within 48 hours of the completion of the move. Claims reported later are not covered.
Improper handling
If damages result from improper handling by the customer or by an untrained third party after the move is completed, the warranty will not apply.
How to make a warranty claim.
To make a claim under our warranty, follow these three steps.
Report the damage
Contact us within 48 hours of the move to report any damage or issue.
Submit documentation
Provide photos or documentation of the damages, including the affected area or item, and a description of what occurred.
Inspection
Our team will inspect the reported damages and, if eligible, proceed with repairs or reimbursement for repairs up to the $750 limit.
Need to report damage? Call 919-263-0598 within 48 hours of your move.
Warranty limitations.
This warranty does not cover indirect damages such as loss of use, inconvenience, or damages to items that are not directly caused by our moving services. It is also limited to repair and material costs within the $750 threshold, and cannot exceed this amount per claim.
By choosing Carolina Discount Movers, you agree to the terms of this In-House Warranty and understand its coverage and limitations. Should you have any questions or require clarification, please do not hesitate to contact us.
Thank you for trusting us with your move!
Moving warranty vs moving insurance.
Our In-House Warranty and outside insurance cover different things. Here is how they compare.
Included with your CDM move
- Covers standard moving damage to items and property
- Repairs up to $750 per claim
- Report within 48 hours of your move
- Handled directly by our team
For high-value or non-standard items
- Fragile, oversized or high-value items
- Antiques, art and specialty pieces
- Ask about special care when you book
- Arrange insurance before moving day
How to protect your belongings before the move.
A few minutes of prep makes moving day smoother and any claim simpler.
Photograph your items
Take photos of furniture, appliances, walls and floors before the crew arrives.
Point out existing damage
Show the crew any scuffs or scratches so everyone agrees on the starting condition.
Flag fragile and special items
Tell us about fragile, oversized or high-value items when you book so we can plan special care.
Check everything after the move
Walk through your new home and report any damage within 48 hours.
Items that need special care on moving day.
These items fall outside standard warranty coverage. Tell us about them before your move.
Pianos and heavy pieces
We quote specialty items case by case.
Antiques and art
Ask about special care and outside insurance for high-value pieces.
TVs and electronics
Original boxes or custom packing keep screens safe in transit.
Glass and mirrors
Fragile-item packing protects glass tops, mirrors and frames.
Moving warranty questions.
Questions about your warranty? Call 919-263-0598, Monday to Friday, 10 AM to 6:30 PM.
How much does the Carolina Discount Movers warranty cover?
Our In-House Warranty covers repairs or damages up to $750 per claim, subject to the terms and conditions on this page.
How long do I have to report damage?
Report any damage within 48 hours of the completion of your move. Claims reported after 48 hours are not covered.
What do I need to make a claim?
Contact us within 48 hours, then send photos or documentation of the damage and a short description of what happened. Our team will inspect it and, if eligible, repair or reimburse up to $750.
Does the warranty cover damage that was there before the move?
No. Pre-existing damage, wear and tear and items damaged by other means are not covered.
Are fragile or high-value items covered?
Items that are particularly fragile, overly large or otherwise non-standard are not covered by the warranty. Ask for special care or arrange insurance for those items before your move.
What can void the warranty?
Moving items against our team advice, a signed liability waiver for specific items, late damage reports, or damage from improper handling after the move can void coverage for those items.
Guides for moving fragile and heavy items.
How to pack, protect and move the pieces that need extra care.
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Questions about your warranty?
Call 919-263-0598 or get your price online.